Heads-up
Something about your subscription
Usually infosubscription
A billing or plan change that affects your family's access.
What happened
Something changed on the account side — an upcoming renewal, a payment that needs attention, a plan change, or a trial ending. It's about access and billing, not your child's activity or anything Murphee noticed.
Why it matters
We'd rather you hear it from a calm note here than discover access lapsed at bedtime. No surprises is the whole point.
What you can do
- 1
Open Billing to see the detail and what, if anything, needs doing.
- 2
If a payment failed, update your card to keep your child's library and space available.
- 3
Acknowledge it once it's sorted.