Pebbles and friendPebbles
All safety topics

Heads-up

Something about your subscription

Usually infosubscription

A billing or plan change that affects your family's access.

What happened

Something changed on the account side — an upcoming renewal, a payment that needs attention, a plan change, or a trial ending. It's about access and billing, not your child's activity or anything Murphee noticed.

Why it matters

We'd rather you hear it from a calm note here than discover access lapsed at bedtime. No surprises is the whole point.

What you can do

  1. 1

    Open Billing to see the detail and what, if anything, needs doing.

  2. 2

    If a payment failed, update your card to keep your child's library and space available.

  3. 3

    Acknowledge it once it's sorted.